Billing & Payments
By Staff
By Staff
Information and help with regard to billing and invoices, in addition to available payment methods
What Happens When Invoices Are Late on Payment
When your invoice goes overdue, being still unpaid past its due date, there will be some consequences as result of this, generally, 24 hours after due date, if an invoice still not paid, the system will automatically suspend the services associated with this invoice. But there are some other specifics that may differ according to the type of service. In the following sections, we will be describing what will happen for services with unpaid invoices, according to the type of this service. Shared Hosting: If a shared hosting plan has an invoice that's overdue, the following actions are taken automatically by the system. - The system will automatically send you the first overdue reminder after 24 hours from the due date explaining the invoice is still being unpaid. Even before that, the system would have already sent you 2 email reminders 10 days and 7 days BEFORE the due date. - If the invoice is still unpaid following 48 hours after its due date, the system will automatically suspend the service and send you a notice of this suspension. - If it's still unpaid, the system will send you a second overdue notice 3 days after the due date. - If still no payment or response, the system will send you a final notice 5 days after the due date. - If still no response yet from you, the service is still restorable and will remain in our servers for a period of 2 weeks after due date. After this period passes, the service is deemed dormant now, and the system will automatically terminate and clear it from the servers, after which it can no longer be restored or recovered (this results in permanent data loss). You will automatically receive a service termination notice 24 hours before this action takes place. Elite Business Hosting: If a business hosting plan has an invoice that's overdue, the following actions are taken automatically by the system. - The system will automatically send you the first overdue reminder after 24 hours from the due date explaining the invoice is still being unpaid. Even before that, the system would have already sent you 2 email reminders 10 days and 7 days BEFORE the due date. - If the invoice is still unpaid following 48 hours after its due date, the system will automatically suspend the service and send you a notice of this suspension. - If it's still unpaid, the system will send you a second overdue notice 3 days after the due date. - If still no payment or response, the system will send you a final notice 5 days after the due date. - If still no response yet from you, the service is still restorable and will remain in our servers for a period of 6 days after due date. After this period passes, the service is deemed dormant now, and the system will automatically terminate and clear it from the servers, after which it can no longer be restored or recovered (this results in permanent data loss). You will automatically receive a service termination notice 24 hours before this action takes place. VPS Server: If a VPS server has an invoice that's overdue, the following actions are taken automatically by the system. - The system will automatically send you the first overdue reminder after 24 hours from the due date explaining the invoice is still being unpaid. Even before that, the system would have already sent you 2 email reminders 10 days and 7 days BEFORE the due date. - If the invoice is still unpaid following 48 hours after its due date, the system will automatically suspend the service and send you a notice of this suspension. - If it's still unpaid, the system will send you a second overdue notice 3 days after the due date. - If still no payment or response, the system will send you a final notice 5 days after the due date. - If still no response yet from you, the service is still restorable and will remain in our servers for a period of 6 days after due date. After this period passes, the service is deemed dormant now, and the system will automatically terminate and clear it from the servers, after which it can no longer be restored or recovered (this results in permanent data loss). You will automatically receive a service termination notice 24 hours before this action takes place. Services Provided By 3rd Parties: These include domains, SSL certificates, and Software licenses. Domains: Domains have a specific expiration process that is described in a separate article, to view it, clink on this link: Domain Expiration Process: https://dash.wevrlabs.net/knowledgebase/4771/Domain-Expiration-Process.html SSL Certificates: All SSL certificates are automatically cancelled by the issuing CA if it is not renewed before its expiration date. New orders for new SSL certificates must be placed if wishing to continue. Software Licenses: All Software licenses are automatically cancelled by the issuing entity if it is not renewed before its expiration date. New orders for new licenses must be placed if wishing to continue. Reminders and Notices: We will send multiple email notifications to you in a timely manner before your invoices are overdue, which is one of many reasons it is important for you to keep your email address with us current. Please remember it is your responsibility to ensure renewal of your services in a timely manner. We make our best efforts to issue the reminders, but email is not 100% reliable and should not be depended upon exclusively to make sure your services do not expire, you need to keep entries and reminders in your calendar with the dates your services will be due for renewal. Also, it is always advised to keep your own backups of your hosting account files and databases.
How to Change the Billing Cycle for Existing Services
Sometimes, you may wish to change the billing cycle for one of your existing services. To do that, simply raise a ticket to the Billing Department, explaining your request, and the service for which you want to modify its billing cycle, including the desired duration. Once you send the request to change the billing cycle, one of our team members will process it and edit your service billing cycle as desired. Note: changing billing cycles is only possible for Shared Services. Changing billing cycles for services is something done only by the support team.
Activating Automatic Credit Usage for Renewal Invoices of Services
When you add funds to your credit balance, you can use from this balance to settle any future invoices that get generated in your account. Previously, you had to login to your account and manually apply from the credit balance on renewal invoices. But starting today, you can enable automatic usage from this credit balance on renewal invoices of specific services that you can determine from this page: https://dash.wevrlabs.net/index.php?m=autocreditusage Once you are there, you can then control which services will have automatic credit usage for its future renewal invoices. If your account balance is not enough to cover an invoice, you will be sent a reminder on email to alert you for making payment for the remaining amount via any of the other available payment gateways. To enable or disable automatic credit usage for renewal invoices of a specific service, click the corresponding button. Considerations: - If you have a service with a renewal invoice already generated for it, enabling automatic credit usage for this service will not affect the already generated invoice. You will still have to make payment for that invoice manually (either from your account credits or via another payment gateway). - By enabling automatic credit usage for renewal invoices of a specific service, you acknowledge that once credit has been used on a future renewal invoice for this service, then this credit is not subject for refunds or reversal. - Currently addon services invoices are not supported. Invoices for these types of services should be paid manually when they are generated.
Affiliate Program Terms
When you signup for an account with us, you are able to activate your unique affiliate link, that allows you to promote some of our services for a specified commission. To activate your affiliate link, visit this link: https://dash.wevrlabs.net/affiliates.php Terms of being an Affiliate: - at the moment, only shared hosting plans listed in this link are eligible for receiving commissions: - https://dash.wevrlabs.net/index.php?rp=/store/shared-hosting - there are no commissions on orders of all other services, for example: domains, VPS services, elite business plans, licenses, etc. - the commission on eligible services is 10% of the initial eligible service subscription amount paid by the referred customer (subject to update without a prior notice). - there are no commissions on renewal invoices of referred services. - successful referrals commissions are held for a period of 30 days, before being earned. This is so to account for the situations where a referred customer requests a refund and decides not to continue using the service. With that been said, if a referred customer cancels a service within 30 days after ordering, then all potential commissions on that customers' referral eligible services are hence invalidated. - the affiliate ID cookie is valid for 30 days. What this means is that if a user was referred to our website via your affiliate link, a cookie will be placed in their browser to identify you, the affiliate, in case they made an order within 30 days of the time the cookie is saved in their browser, so that a potential commission will be recorded for you. Any orders of eligible services placed by the visitor after the cookie is no longer valid are not eligible for receiving a commission. - if a user has accessed our website by 2 different affiliate links, then if they make an order, the potential commission will be awarded to the affiliate whose link was used to access our website the first time. - there are NO COMMISSIONS on any customer's orders that are not placed by the customer visiting our website via your affiliate unique link. This is to fight fraud. - withdrawals of earned commissions is only possible via your account credits, meaning you are only able to benefit from the earned commissions by using them to order or settle your invoices in our system. - these terms are subject to update any time without a prior notice.
How to Make Payments With BRAVO App (mBOK Alternative)
BRAVO is our alternative for paying with mBOK indirectly, following the problem we faced with accessing our mBOK account, for which we received no assistance from Bank of Khartoum to resolve. You charge your BRAVO wallet via mBOK, and then you use the funds in your BRAVO account to pay your WevrLabs invoices, plus many other services, such as telecom credits, electricity, and many other providers. BRAVO allows you to pay your invoices with mBOK indirectly. You charge your BRAVO wallet via mBOK, and then you use the funds in your BRAVO account to pay your WevrLabs invoices, plus many other services, such as telecom credits, electricity, and many other providers. You can also charge your BRAVO accuont via FAWRY and OCash apps. To open a BRAVO account, first download the app by visiting the link below, and register an account if you haven't done so already. https://bravo-sudan.com/ 1. Steps to Charge BRAVO with mBOK: Follow the steps in the picture below to charge your BRAVO account. On mBOK, go to Bill Payment > Other Services > Charge BRAVO > then enter the phone number you used to sign up for your BRAVO account. Steps to Charge BRAVO with mBOK 2. Paying your WevrLabs Invoice with BRAVO: Then, after successfully opening and charging your BRAVO account, go to the list of unpaid invoices in your account by visiting the link below. Then click the invoice you want to pay, switch the payment method to BRAVO, and then follow the instructions. You can pay your invoice on our website directly, or you can pay it inside the Bravo app using the unique payment number for that invoice. Note that the invoice ID you see in emails is not the unique payment number, and cannot be used inside Bravo; only the unique payment number for the invoice is what needs to be used inside Bravo. You can obtain the unique payment number for an invoice from its link or by contacting us via social channels. Our assistant will give you instant access to your invoices and any other information you need. https://dash.wevrlabs.net/clientarea.php?action=masspay&all=true First open the invoice you want to pay Then make sure to choose BRAVO as the payment method
How to Make Payments with YallaPay
YallaPay provides comprehensive payment solutions, including mobile payments, bank transfers, and digital wallet integration. It is rolling out gradually with support for Bravo at the moment, and soon, more providers and banks will be available. This provides you with a universal checkout experience and support for plenty of payment methods in Sudan, eliminating the rigidity of having to always manage with a single provider. Instructions for each provider will be added as they become supported in the YallaPay platform. At the moment, since BRAVO is only supported, in the following sections, we provide an overview of paying your WevrLabs invoices using BRAVO on YallaPay. Paying your Invoices with BRAVO: Nothing much has changed with the way you currently use BRAVO to pay your WevrLabs invoices. The only new thing you need to do is to activate Online Payments from your BRAVO account settings inside the app, as shown below. On the invoice, choose YallaPay, then click the button to complete the payment. After successful payment, your invoice will be processed automatically.
Domain Expiration Process
If you have a domain expire, you may still be able to renew it per the schedule below after the expiration date. Note that this does not apply to domains ending with the .sd extension. It is still unclear how the exact process work for these types of domains, but the most important thing to note about .sd domains is that they can no longer be renewed following 1 day only after the expiration. Renewal invoices for domains in general are typically issued to you 3 weeks prior to domain expiration date, so it is strongly advised to pay for the renewal of your domain, if you wish to keep it, as soon as you receive the renewal invoice. Days Since Expiration Status Details 1-33 **Expired **(Grace Period) The domain will stop functioning as the domain will be placed on clientHold status (web site won't load, email won't be delivered, etc.), but the domain can be renewed at our regular renewal rates (plus additional $30 fee). Domains in this status and on clientHold can still be renewed and transferred. Please see below that you may lose your domain on the 31st day if it is bid upon via auction. 5 **Expired **(Grace Period) The domain is made available for auction bidding. You can still renew the domain at our regular renewal rates (plus additional $30 fee). If you renew the domain at any time before the auction ends (read below), the auction will automatically stop. 30 **Expired **(Grace Period) The domain auction ends. The highest bidder will be awarded the domain at this time if there are any active bids. You would lose your domain at this time if it was not renewed. 31-64 **Expired **(Redemption Period) The domain can only be renewed during this period using the registry restoration process. You can still renew the domain, but there will be no less than $100 of additional fees added to the original cost (amount of additional fee may vary according to TLD type). This increased cost is due to the much higher cost the upstream registrar needs to pay to the registry of the domain TLD for restorations. Domains can only be transferred to a different registrar prior to entering the Expired (Redemption Period). 65-69 **Expired **(pending delete) The domain can no longer be renewed and will be deleted from the registry. Once your domain reaches this status, there is nothing that can be done to renew it. 70 **Deleted **(Cancelled) The domain has been deleted from the registry and is returned to the pool of available domains and anyone can register and reserve it. The "Days Since Expiration" column includes the day of expiration. Expiration Notices: We will send multiple email notifications to you before and after domains expire which is one of many reasons it is important for you to keep your email address with us current. Please remember it is your responsibility to ensure renewal of your domains. We make our best efforts to issue the reminders, but email is not 100% reliable and should not be depended upon exclusively to make sure your domains do not expire, you need to keep entries and reminders in your calendar with the dates your domains will be due for renewal.
Available Payment Methods
The available payment methods are: - PayPal: You can also use it to pay with credit and debit cards. - Crypto: For Bitcoin, Bitcoin Cash, and USDT - YallaPay: Universal gateway for payment methods in Sudan (more details: https://dash.wevrlabs.net/knowledgebase/4821 ) - BRAVO: Indirect method for paying with mBOK, Fawry, and Ocash (more details: https://dash.wevrlabs.net/knowledgebase/4814 ) To pay using a specific method, if you are ordering a new service, just choose the desired payment method from the list, and you will be directed to the invoice page. On the invoice page, click the payment button for further instructions or to begin the payment process. If you are paying for a renewal invoice, head over to the invoice link, choose the payment method option, and click the payment button for further instructions or to begin the payment process.